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Service overview
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Questions
Q. What is mediation?
A. Mediation helps everyone to talk safely and respectfully about what has
happened, how they are feeling and what needs to change.
Both parties meet the mediators individually and talk through what they feel
needs to change and how the situation could be improved. When both parties
feel comfortable and ready, they will meet together in a mediation meeting
with the mediators present and talk respectfully in a safe environment about
how to move forward.
Q. Where does mediation take place?
A. In a mediation, the meeting can be arranged at your own home or at our
offices in Eastham, East London. We do not make any decisions for you, but
we help you to work out a way forward together.
Q. What if the family member I am having arguments with does not want
to come for and try mediation?
A. Mediation is not the only service we offer. We also offer one-to-one sessions
for individuals who want support and want to talk through any conflict they
are experiencing, regardless of if the other party to the conflict is willing
to try mediation.
Q. Can you speak in Urdu?
A. Our trained mediator volunteers can speak many languages including Urdu,
Bengali, Hindi and Punjabi
Q. How private is my information?
A. Whatever information you choose to tell us remains completely private.
We understand it is difficult to share private problems, but we pride ourselves
on our commitment to trust.
Q. Is the service really free?
A. Whether you come to our office in Eastham, London or we visit you at home,
our service is free to residents of the London Borough of Newham, Barking
& Dagenham, Waltham Forest, Tower Hamlets, Redbridge and Hackney.
We will take on cases from London boroughs other than these, but they this
will incur a charge. Please contact us for more
details.
Q. How is MMS independent?
We do not take anyone's side and we are independent of the council and other
official bodies
Q. What is the aim of MMS?
Our aim is to bring families together by promoting better communication. We
also want to help people develop conflict resolution skills.
We help people to listen to each other's point of view and find a way forward
together. Problems between
husband and wife
parents and children
brothers and sister
neighbours
Q. Does MMS have a mediation policy?
Our policy is to remain independent in our work. Anything you tell us about
will remain completely confidential and private.
Q. Does MMS receive funding for their activities?
MMS receives limited funding from various charitable trusts, but this is not
a means of sustainability, thus we rely heavily on the generous donations from
people within the community. We are always in need for more funding. To find
out how you can donate to us, click here
Q. Does MMS offer services besides mediation?
As well as mediation we also offer coaching in communication skills. This is
where two people get an opportunity to practise talking to each other about
difficult issues in a non-argumentative and helpful way.
We also offer ongoing one-to-one support.
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